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The Future of CX: Customer Engagement Examples of Excellence

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In this episode our Guest Host Gerry Brown is joined by Genesys experts Zaheer Gilani, Director Strategy and Consulting and Kashaf Chaudhry, Director Strategic Accounts UKI.

Throughout the podcast, we discuss three main topics:

  • The significance of cloud for CX
  • The role of AI in CX
  • The future role of humans in CX

Our ebook “How to build your business case for AI” addresses how to use AI as a tool to organise your existing resources — people, knowledge and data — in the best way possible. Read the ebook here.