Enterprise Times | 25/09/2024
Genesys keynote address – Graf carves out role to accelerate the future of AI-powered Experience Orchestration
CX Today | 15/08/2024
Auto Trader: Lessons in Integrating a New CCaaS Platform
diginomica | 05/07/2024
Workplace challenges for the visually-impaired – tech solutions to tackle a rising issue
TechInformed | 05/07/2024
Refuge’s contact centre moves to the cloud
TechNative | 03/07/2024
How companies should prepare for the EU AI Act and DORA
CX Today | 07/05/2024
Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM
CX Network | 21/03/2024
Harnessing advanced chat, custom GPTs and ethical AI for CX
TechFinitive | 13/03/2024
Daniel Bailey, SVP & Regional Sales Leader EMEA, Genesys: “The world around brands is evolving faster than it ever has”
AI Magazine | 29/02/2024
Newly Appointed AI leaders Driving Digital Transformation
NODE | 27/02/2024
Avoiding AI over-complexities in 2024
Sky News | 18/04/2023
Unemployment rate grows, the rise of AI and the future of digital currencies
Intelligent CXO | 13/04/2023
Genesys report confirms customer experience is at the heart of success
365Retail | 24/11/2022
Avoiding Christmas chaos through technology
ITProPortal | 01/09/2021
What customer experience teams can learn from football – Euros 2020 edition
Microscope | 06/05/2021
Genesys enhances channel support with Ascend programme
Technology Magazine | 08/03/2021
IWD 2021: tech experts discuss tackling gender biases
Verdict | 20/07/2020
55% of UK consumers would continue using a company after a data breach
TechNative | 14/07/2020
Augmented Intelligence: Blazing a Trail in Business Enterprises
Digitalisation World | 22/04/2020
Artificial Intelligence in the business world – where are we now?
Silicon UK | 25/03/2020
New Challenges, New Skills
OnRec | 11/03/2020
Genesys Acquires nGUVU to Bolster Employee Experience Capabilities and Empower Tomorrow’s Workforce with Gamification and Machine Learning
Tech Radar UK | 12/02/2020
Best customer experience tools for 2020: CX software for business feedback
Silicon UK | 07/02/2020
Automation Part 1: The Robots Are Coming
Galway Daily | 03/02/2020
Genesys employees raise thousands for local charity
IT Pro Portal | 14/10/2019
The truth about chatbots: Five myths debunked
Silicon | 25/09/2019
Building Your Business’s AI Future
IDG | 16/09/2019
From artificial intelligence to augmented intelligence
Information Age | 05/09/2019
Not worried about unethical AI? You should be
Information Age | 13/08/2019
AR vs VR: it’s not a competition, the two are complimentary
Internet Retailing | 17/07/2019
UK employees embrace AI, but need more training: study
Computer Weekly | 17/07/2019
Customers don’t fear AI but need plenty of education around it
Retail Technology | 02/07/2019
Debunking Chatbot Myths
Raconteur | 25/06/2019
Why salespeople should not fear AI
TechNative | 22/05/2019
AI Ethics in the Post-GDPR World
Digitisation World | 21/05/2019
Customer call centres lack confidence
Call Centre Helper | 08/05/2019
Workforce Optimisation: 10 Ways to Improve Your Contact Centre Schedules
Information Age | 16/04/2019
Bots mark the end of voice, or do they?
Call Centre Helper | 01/04/2019
An Introduction to Call Centre Knowledge Base Software
Nearshore America | 28/03/2019
Digital-First Customers Challenge Customer Service Industry: Report
TechNative | 27/03/2019
Does the Rise of Bots Sound the Death Knell for Voice?
Contact Centres | 27/03/2019
AI: Turning The Contact Centre Into A Revenue Engine
Information Age | 22/03/2019
Natural language processing: opening the door for more human-like conversations with bots
Call Centre Helper | 11/03/2019
20 Contact Centre Objectives
Call Centre Helper | 04/03/2019
How to Better Integrate Customer Service and Marketing
MyCustomer | 28/02/2019
AI is predicting the path to CX success
Contact Centres | 27/02/2019
AI Is Transforming Contact Centre Agent Performance
Direct Industry e Magazine | 26/02/2019
Retail in the Throes of a Digital Revolution
UC Today | 14/02/2019
Genesys Celebrates Amazing Growth in Cloud
Call Centre Helper | 07/01/2019
18 Ways to Improve the Effectiveness of Your Digital Customer Service
Contact Centres | 03/01/2019
Siri, How Can Voice Technology Transform My Contact Centre?
Information Age | 24/12/2018
Why the future of AI reminds me of the movie ‘Arrival’
Information Age | 29/11/2018
The stars are aligned for the augmented reality shopping revolution
Emerald Insight | 29/11/2018
An employee’s best friend? How AI can boost employee engagement and performance
Engage Customer | 26/11/2018
Chatbots are talking their way into our lives, transforming our interactions
Computer Weekly | 26/11/2018
AI’s moment has arrived for the channel
The National | 23/11/2018
Why Scots are avoiding the high street this Black Friday
Irish Times | 17/11/2018
May hangs on as Brexiteers close in to sink her deal
Information Age | 15/11/2018
Artificial Intelligence: using automation to build customer intimacy
Silicon Republic | 14/11/2018
Why has this been such a good week for jobs?
Irish Independent | 14/11/2018
Galway wins huge 200-job artificial intelligence centre
Irish Times | 14/11/2018
200 jobs for Galway as Genesys expands its workforce
RTE | 14/11/2018
200 new jobs in AI technology for Galway
Retail Insight Network | 13/11/2018
Black Friday predictions from UK retail experts
Retail Technology Review | 24/10/2018
Consumers aren’t as opposed to bots as you might think
Information Age | 23/10/2018
AI in customer service, and augmenting humans is the opportunity
Global Banking and Finance Review | 07/10/2017
Remaining Competitive Means Complying with GDPR
Global Banking and Finance Review | 02/09/2017
Financial Institutions Fighting Against Fraud
Information Age | 20/06/2017
6 critical questions to consider for your IoT CX strategy
Mycustomer | 03/04/2017
CX Leaders: We Love IoT (but Can You Tell Us What It Does?)
callcentrehelper.com | 08/03/2017
17 Things You Can Learn from the AO Contact Centre
information age | 24/02/2017
As payments and loyalty programs connect, consumers and brands will go cashless
ITProPortal | 06/02/2017
Contact centre fraud: How to shape our privacy and security
ITPRO | 31/08/2016
How chatbots can help your business
Contact Centre News | 02/08/2016
Genesys Accelerates Customer Experience Innovation and Customisation on AppFoundry and DevFoundry
Callcentre Helper | 02/08/2016
Genesys Accelerates Customer Experience Innovation and Customisation
Mycustomer | 21/07/2016
What is the state of the omnichannel contact centre?
Contact Centre News | 21/07/2016
Genesys Announces Investment from Hellman & Friedman at $3.8 Billion Valuation
Call Centre Helper | 21/07/2016
Genesys Announces Investment from Hellman & Friedman
InformationAge | 18/07/2016
Chatbots are cool, but will they replace humans?
eCommerce Insights | 12/05/2016
Why Omnichannel Engagement Centre Solutions Deliver ROI For Businesses
CSM | 14/12/2015
Genesys Selected to Join G-Cloud 7 Framework
Contact Centres | 08/12/2015
Genesys joins G-Cloud 7 Framework
