In today’s service- and data-driven marketplace, customer experience skills are more sought after than ever. Consumers are more mobile, and expect ease of use and the ability to connect with companies when and how they want.
Take advantage of free online courses from Genesys to keep up with customer experience (CX) business trends and technology advancements. Explore the CX Masters Series, short, interactive sessions presenting real customers and their CX challenges, as well as our experts guiding you through various scenarios. Also check out the CX Professional Accreditation Course to learn about journey mapping, persona development and what the voice of the customer really means to your CX strategy.
