Atento is the largest provider of CRM solutions and business process outsourcing (BPO) in Latin America and Spain, and among the top three providers globally. Serving more than 400 clients from offices in 14 countries, Atento specialises in managing and improving relationships between brands and their customers.
With their Genesys solution, Atento controls work distribution to agents and back-office analysts more productively and effectively. Learn how Atento achieved a differentiated customer experience characterised by flexibility and adaptability.
“With today’s market dynamics, society is at an age of transformation. All of these developments impact the Atento business model. This is where Genesys helps us link all these developments together, providing a differentiated customer experience.”
Marcos Beraldo, Business Unit Director, Atento
