Eir sees a 25% improvement in customer effort scores with Agent Copilot

Telecom provider Eir is undertaking a transformation to simplify its customer and employee experiences. Implementing the Genesys Cloud™ platform, especially its copilot and web messenger solutions, is helping Eir to achieve those goals. Agents are saving up to a minute per call with Agent Copilot’s auto-summarisation and wrap-up code capabilities, and customer effort scores have improved by 25%.