A multichannel cloud call centre is a customer experience platform that integrates multiple touchpoints — voice, chat, social media and web — making customer interactions accessible via an Internet server. Your team can access a multichannel cloud call centre from virtually anywhere, which eliminates the need to have a physical infrastructure. It also reduces incremental costs associated with expanding call centre capabilities.
The Genesys Customer Experience Platform allows you to design a custom and cost-effective multichannel cloud call centre to deliver a personalised and seamless customer experience. The single software platform makes it easy to manage the customer journey. And the cloud deployment means your call centre is scalable and flexible enough to meet your future business needs.
Increase operational performance while increasing customer loyalty and satisfaction. To learn more, download the ebook on the benefits of modernising to a multichannel cloud call centre.
