What Is Contact Centre as a Service?

Maximise your Customer Experience Investment with a Contact Centre as a Service (CCaaS)

Contact Centre as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilise a contact centre provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.

CCaaS is an ideal option for many contact centres, offering scalability as operational needs change. By providing the flexibility to pay for only the technology needed, investment is low and costs are significantly reduced while capabilities to better serve customers are expanding.

Genesys Customer Experience Platform is a CCaaS that helps you deliver exceptional customer experiences to maximise business outcomes. Built on the industry-proven Genesys Customer Experience Platform, this cloud-based contact centre model simplifies contact centre technology to quickly meet business objectives and deliver exceptional customer experiences.

The Genesys Customer Experience Platform offers:

• Omnichannel customer experience analytics and reporting insights
• Modern IVR and customisable self-service capabilities
• Skills-based routing for increased first contact resolution
• Improved contact centre performance while reducing operational costs

See how a CCaaS from Genesys can extend your contact centre capabilities without increasing costs. Take a virtual tour today!