Generations Y and Z are used to doing their banking and shopping digitally. And when it comes to money management, they expect the same transparency, access to information and personalised service delivered in an easy-to-navigate digital experience. Genesys and Amazon Web Services recently sponsored a global wealth management study that found 70% of today’s investors expect their experience to be on par with “born-digital” companies. See the resources section below for more detailed information.
Orchestrate better, end-to-end experiences for your bank, insurance or wealth management customers and employees.
Leverage the power of generative AI to orchestrate customer journeys, fed by behavioral and transactional data.
Rest assured that the Genesys and AWS partnership exceeds regulatory compliance and ESG standards.
Deliver experiences that exceed expectations
Customer service and employee experience expectations are evolving. With Genesys and AWS, financial services organisations can deliver truly connected customer and employee experiences. We have the technology, expertise and experience needed to develop lasting relationships. Contact us today to speak to one of our experts and learn more.
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