Flexible licence options to give your users access to more capabilities

A la carte digital channels and workforce user licences

Add the perfect mix of licences to meet your needs

We’ve made it easy to add digital channels or workforce engagement capabilities to your Genesys Cloud subscription.

It’s like flipping a switch. Simply turn on the capabilities you need and assign those licences to users or groups of users.

Go month-to-month at no risk and change your subscription at any time. Or lock in the lowest price with pre-paid annual users.

Our turnkey AI solutions personalise experiences and optimise for key KPIs at scale; we can help estimate usage levels and scale with volume pricing.

Platforms supported

Unit costs for usage

Predictive Engagement

GC2, GC3

Per event: $0.00050, for pay-as-you-go

Voicebots

GC1, GC2, GC3

Genesys: $0.06/minute

3rd party provider: varies

Chatbots

GC2, GC3

Genesys: $0.02/session

3rd party provider: varies

Predictive Routing

GC1, GC2, GC3

Discover, Try, Buy: 30-day free trial

Per interaction: $0.062

Flip the switch. Add digital channels for users who need them.

Genesys Cloud 1

£52.5

Monthly

GBP

+

Web chat, email, SMS, messaging, & web messaging

£35

Monthly

GBP

Give a boost. Add workforce engagement for users who need it.

Genesys Cloud 1

£52.5

Monthly

GBP

+

Speech and Text Analytics, Quality Management, Workforce Management, Customer Satisfaction Surveys, Screen Recording, Coaching, Development and Feedback Modules

£42

Monthly

GBP

Genesys Cloud 2

£77

Monthly

GBP

+

Speech and Text Analytics, Gamification, Workforce Management, Customer Satisfaction Surveys, Coaching, Development and Feedback Modules

£28

Monthly

GBP

Prices listed are per named user, billed annually

Talk through your options

If you have questions about Genesys Cloud a la carte licences, feel free to reach out. We’re here to help you make the most of your technology.

Thank you for your interest.

A Genesys representative will be in contact with you shortly.