Genesys Cloud EX Pricing

Explore standalone AI-powered employee experience (EX) capabilities in the cloud that can connect to any contact centre system​. Pricing is always simple, transparent and flexible.

Genesys Cloud EX

For a robust workforce engagement management solution

£63
per user/month billed annually
Talk to Sales
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Includes

  • Employee performance
  • Resource management
  • Quality assurance and compliance
  • AI-powered forecasting and scheduling
  • Speech analytics

All plans natively enabled with ready-to-use Genesys Cloud AI capabilities. Genesys Cloud AI Experience tokens required for certain features. 250 named / 350 concurrent tokens per org/month included.

This page is for information purposes only and subject to change. Prices shown are based on an annual commitment. Usage-based pricing may apply. Contact a Genesys expert for detailed pricing information.

See all features

Genesys Cloud EX™
Employee performance
Real-time performance insights Information icon Gray check mark
Gamification Information icon Gray check mark
Learning modules Information icon Gray check mark
Coaching Information icon Gray check mark
Resource management
Al-powered forecasting Genesys AI icon in blue Information icon Gray check mark
Scheduling Information icon Gray check mark
Time off management  Information icon Gray check mark
Monitoring and adherence Information icon Gray check mark
Mobility apps (Tempo®) Information icon Gray check mark
Quality assurance and compliance
Quality management and evaluations Information icon Gray check mark
Speech analytics Information icon Genesys AI icon in blue Gray check mark
Voice of the customer Information icon Gray check mark

Connect to an existing contact centre system using a prebuilt connector

Genesys Engage

$0

per user/month USD billed annually

Start your move to the cloud by adding workforce engagement management.

Learn more

Avaya

$9.23

per user/month USD billed annually

Get the most out of your Avaya ACD investment while enhancing the experience of your workforce.

Learn more

Amazon Connect

$12

per user/month USD billed annually

Add robust workforce engagement management to your existing Amazon Connect environment.

Learn more

No hidden fees

90%

of customers have their needs met by our fair use policy. This includes data storage and API usage. For those with unique use cases requiring additional usage, competitive rates apply.

Talk to a pricing expert

We work hard to make pricing simple whether you’re on our website or speaking to a live Genesys pricing expert. Contact us today and discover what capabilities and pricing options can best serve your unique business needs, budget and goals.

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Genesys Cloud EX pricing FAQ

✖

How is the final monthly cost determined?

Connect with a Genesys expert to get final monthly costs based on your unique business needs. They will help craft a solution that will transform your customer and employee experiences using Genesys Cloud™, our AI-Powered Experience Orchestration platform.

Does data storage cost extra? What about other foundational services?

Most customers have their usage needs met by what we provide via our fair use policy. This includes data storage and API calls. For those with unique use cases requiring additional usage, competitive rates apply.

Where can I find Genesys Cloud terms and conditions?

Genesys Cloud terms and conditions can be found within the Resource Center.

What is the process to purchase Genesys Cloud?

We make it simple. Contact us today to learn more.