Cloud Transformation Survey Africa Small for Medium Sized Contact Centres

A recent study from Knowlegde Executive clearly shows that that the deployment of cloud-computing technology in the African contact centre industry is growing with organisations adopting hosted, virtual and Contact-Centre-as-a-Service (CCaaS) solutions. Download at this page the report with all results.

Get the full study results to get insights on:

The impact on customer and employee engagement
The main pain points & challenges
The technology service provider check list

Find out why over 50% of African contact centres have adopted a cloud model

2018 genesys cloud cx transformation survey eb 3d qe

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