Gartner Research report

2024 Gartner®
Magic Quadrant™
for Contact Centre as a Service

Genesys named a Leader for 10 consecutive years — and positioned highest in execution

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Driving long-term value in the contact centre requires a solution that delivers essential capabilities, flexibility and reliability — and a contact centre vendor with the vision to power your unique business use case.

The 2024 Gartner® Magic Quadrant™ for CCaaS evaluates nine vendors on their Completeness of Vision and Ability to Execute. Genesys was recognised by Gartner as a Leader — and positioned highest in execution.

Genesys delivers a solution that enables organizations worldwide, across industries, with key capabilities, including artificial intelligence (AI), end-to-end journey management and workforce engagement management. This solution transforms siloed interactions into connected customer experiences — all from one interface.

Get the full Gartner report and see why Genesys is positioned as a Leader. You’ll also get:

  • Key trends driving the CCaaS market
  • The Gartner evaluation of technology providers in fast-growing markets
  • Tips for navigating the market to choose the right contact centre solution

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Source: Gartner Magic Quadrant for Contact Centre as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 28 October 2024

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.