5 Tech Trends Redefining the Customer Experience

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to a new spin on old ideas, hot topics boil down to five key trends that will define the customer experience going forward.

In this ebook, learn:

Five trends will have the biggest impact on customer experience
How to use machine learning to detect patterns and trends to deliver the next great customer experiences
How to future-proof your contact centre and adapt to changing customer needs

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