Executive Brief

AI-powered automation: Essential tips for using voicebots and chatbots

As the first step in artificial intelligence (AI) automation, voicebots and chatbots can quickly improve operational efficiency and deliver great customer experience. This brief gives you the basics of using bots, including best practices from real-world implementations and long-term considerations like:

Choosing the best use case before you look at KPIs
Understanding how a single bot affects overall customer experience
Using pre-built apps to accelerate the bot-creation process

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