ContactBabel: Exceeding UK Customer Expectations

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“Exceeding UK Customer Expectations” provides in-depth insight into what’s driving UK customer decisions, identifies the frontline issues that most impact on customer experience and advises businesses on the solutions available to solve them.

Based on surveys with 1,000+ UK customers and hundreds of UK contact centres, readers of the report – senior contact centre and CX decision-makers – can learn how to improve customer outcomes through the use of solutions designed specifically to solve the causes of excessive customer effort and frustration.

The structure of the report is in three parts:

what customer want and expect when contacting a business
what they report actually experiencing, and whether industry statistics back this up
how the customer experience can be improved in each of these areas, and their expectations exceeded

Download your copy now.