ContactBabel: Exceeding UK Customer Expectations

I would like someone to reach out to me

“Exceeding UK Customer Expectations” provides in-depth insight into what’s driving UK customer decisions, identifies the frontline issues that most impact on customer experience and advises businesses on the solutions available to solve them.

Based on surveys with 1,000+ UK customers and hundreds of UK contact centres, readers of the report – senior contact centre and CX decision-makers – can learn how to improve customer outcomes through the use of solutions designed specifically to solve the causes of excessive customer effort and frustration.

The structure of the report is in three parts:

what customer want and expect when contacting a business
what they report actually experiencing, and whether industry statistics back this up
how the customer experience can be improved in each of these areas, and their expectations exceeded

Download your copy now.

+44 1276 457000

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.