Engage employees with empathy

The tools your planners need.
The culture your employees crave.

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Build a culture your team will love

For decades, contact centres focused on optimising efficiency and effectiveness. Today, employees expect more. It takes a balance of coverage and flexibility, efficiency and empathy. Make employee engagement part of your digital transformation.

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Workforce planning

Create ideal workplans with less time and effort. Make sure you have the right talent in place so you can connect customers with the best-fit employee, every time.

Get the practical guide to modern workforce planning

Workforce engagement

Make it easy for employees to contribute to your success by focusing on their needs. Learn how to modernise training, coaching, collaboration and talent development.

Get the practical guide to modern workforce engagement

Rethink workforce engagement management

To deliver exceptional customer experiences, employees need to be equipped with the right knowledge, skills and tools. Learn what to look for in a modern workforce engagement management (WEM) solution.

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Your business, your needs

 

Retail

Scaling up brings new agents to your team. Accelerate onboarding and boost performance with workforce engagement

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Healthcare

Coverage determination appeals are costly for you and your members. Analytics and employee engagement can help prevent them.

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Government

Agencies made it through the 2020 transition to remote work. Now it’s time to prepare for the next unknown.

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Banking

Banks are relying on more highly skilled agents, with most now working from home. Keep them engaged for the long term.

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Insurance

Strong customer relationships drive success for insurance carriers. Maintain those relationships by keeping employees engaged.

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Discover more Super Human Service insights

A focus on planning and engaging your modern workforce is a great place to start. Get practical guidance on how to deliver amazing customer experiences with your team and our technology.

 

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