Five approaches for keeping customers connected in Utilities

How UK utilities can use technology to scale up customer care

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The energy landscape in the UK today is vastly different from how it was just ten years ago. Energy liberalisation and electricity market reform measures have ushered in an age of greatly increased complexity and frequent customer churn. The widespread integration of IoT, AI, smart metering and machine learning has dramatically affected how we monitor and manage networks and usage.

Download this e-book and find out more about the five common scenarios many UK energy providers face today and ways Genesys Cloud can support and improve these interactions for both the customer and the utility.