Analysts are reporting that customer experience (CX) standards around the world are stagnating. But midsize players are perfectly placed to capitalise on the malaise surrounding them.

So why is it the perfect time for midsize contact centres to invest in CX, and where are the key opportunities to drive improvements in the customer experience?

In this report, we look at the five biggest CX technology trends that your midsize centre can capitalise on, and provide takeaways to explain how to respond to these trends.