The Forrester Wave

Genesys named a leader in The Forrester Wave™: Cloud Contact Centres, Q3 2018

The Genesys Cloud platform gets highest scores possible in 17 criteria, including product architecture, CRM integration, corporate strategy and third-party ecosystem

“Shortlist Genesys Cloud for midsize contact centre deployments within and outside of North America that need to tap Genesys’ global resources and support.” – Forrester Wave Report.

The first-ever Forrester Wave for cloud contact centres evaluates 11 vendors based on 32 criteria relating to current offerings, strategy and market presence. It provides a thorough overview of the marketplace and a strong starting point for businesses planning a move to the cloud.

In this report, Genesys is named as a Leader and the Genesys Cloud platform received the highest scores possible in 17 criteria including product architecture, CRM integration, corporate strategy and third-party ecosystem.

Get this Forrester Wave to learn:

Why customer service leaders should look for vendors that offer artificial intelligence, native workforce optimisation and full omnichannel
How 11 vendors are positioned as leaders, strong performers, contenders or challengers
Why Genesys is named a leader in the cloud contact centre software market evaluation

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