Gartner research report

How to Choose Your Best-Fit Vendor for Contact Center as a Service

Align stakeholders, identify key capabilities and evaluate vendors
to future-proof your investment

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Selecting a Contact Centre as a Service (CCaaS) solution is a multiyear commitment that supports customer service, sales and marketing operations. Contact centre leaders responsible for customer service technology should work with stakeholders across the organisation to ensure the solution they choose meets business needs now — and can scale for the future.

Read the latest Gartner^® report to discover how to work with cross-functional stakeholders to define technical requirements, validate a proof of concept, and thoroughly investigate the vendor marketplace and partner ecosystem.

You’ll also learn how to:

Future-proof your CCaaS investment
Build a solution evaluation team
Evaluate a vendor’s customer, partner and developer communities

Gartner, How to Choose Your Best-Fit Vendor for Contact Center as a Service, 14 December 2021, By Steve Blood Et Al.