Practical guide to web messaging

Build deeper relationships with customers by giving them the flexibility to interact with your business on their own time and choice of device

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When you’re ready to add digital channels to your customer engagement, web messaging is a great place to start. It’s easy to deploy and customise. And you don’t need to call on IT for much help. Best of all, it gives customers the control they want and expect – with 24/7 access to your business.

Download the guide and learn how to:

Design messaging conversations that build knowledge of your customers
Introduce bots to lighten agent workloads
Use artificial intelligence to deepen your understanding of customer journeys
Personalise customer journeys