Practical guide to mastering SMS and messaging apps

Build deeper relationships with customers by giving them the flexibility to interact with your business on their own time and choice of device

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Take a phased approach to deploying your asynchronous communication channel and don’t worry about making it perfect. Instead, track your progress and make improvements or adjustments in the areas that matter most to your business.

This includes testing your queues, triggering more personalised experiences, and even predicting the likelihood that customers will achieve their desired outcomes.

Download the guide for our recommendations on how to:

Simplify operations with a centralised messaging interface
Assist customers in more complex transactions using co-browse
Make routing decisions based on predictive engagement