Get a Better-Fitting Contact Centre

The move towards 24/7 retailing online has a big impact on the way you service your customers’ needs, with a webchat option, for example, trebling sales conversion in some instances. And this could mean taking a look at your current contact centre strategy.

Our handy guide examines the changing role of the contact centre in improving both the quality of your customer experience and your bottom line:

• How to bring physical and digital environments together
• Shopping cart abandonment and how to overcome it
• Five steps towards a better customer experience