Should You Update or Abandon Your Call Centre ACD? Why Companies Choose SIP-Based Contact Centres

Choosing the right technology for your contact centre infrastructure be daunting. Should you update your legacy call centre ACD and applications? Or is it time to migrate to a SIP-based customer experience platform with powerful omnichannel capabilities?

Modernising your call centre infrastructure with a SIP-based contact centre solution can be the foundation for delivering world class customer service.

Download this white paper to learn:

• Limitations of legacy call centre ACDs
• Benefits of a SIP-based contact centre solution
• Real-world examples of how SIP boosts efficiency, reduces costs, and enables you to provide optimal customer service