Six steps to take right now if you’re thinking about upgrading your retail contact centre

With changes as big as those affecting today’s retail contact centre, it’s no surprise the biggest question from managers across departments is: where do I start?

This six-point checklist from Genesys provides some clues.

Gs ca 6 steps to take right now if you’re thinking about upgrading your retail contact center thumbnail kit en 3d

Email*

First Name*

Last Name*

Level*

Function*

Company Name*

Telephone*

Country*

State/Province*

Your Website*

City*

Job Title*

Industry*

Level of Interest*

Number of Agent Seats*

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