Talking to the Machine: How AI is transforming customer experience in local government

Our new whitepaper ‘Talking to the Machine’ addresses how AI solutions can easily be adopted to streamline services and improve customer experience.

As part of our exploration into AI communication solutions in local government, we’ve also produced two further webinars:

  • How AI is Transforming Customer Experiences in Local Government with Somerset Council

It explores the innumerable beneficial impacts adopting AI has on service user’s experience. Our timely, informative and accessible conversation features some of the leading thinkers in the field of AI communications technology today. The conversation explored such questions as:

  • How has Somerset Council’s customer experience evolved from initial challenges to current improvements?
  • What strategies can we put in place for the future enhancement of service delivery?
  • Are there any challenges or concerns with implementing more AI in local government?
  • How has the introduction of AI impacted the experiences of citizens interacting with their local government contact centre?

Watch the webinar here.

  • Transforming Local Authority Services: Embracing Artificial Intelligence (AI) with Leeds Council

In this engaging session, we explore three ways that local authorities can embrace the power of AI to transform services, streamline operations, and ultimately, create fairer, more connected communities.

  • Levelling Up Citizen Access
  • Driving Value For Money
  • Enhancing Employee Experience

This webinar will provide a deep dive into the potential of AI in local authorities, highlighting the challenges, solutions, and opportunities for creating a future-proofed local government. AI is no longer desirable but inevitable. Watch the recording to stay ahead of the curve.

The white paper explores:

  • The current challenges faced by local governments
  • The implications of issuing a Section 114 Notice
  • The push for productivity within local governments with limited resources
  • The Local Government Authority’s twelve strategic outcomes
  • The importance of building a strong foundation of reliable data
  • How AI can reimagine inefficient workflows and improve customer service