Ebook

The contact centre technology migration playbook

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Your move to a new call centre shouldn’t be intimidating. This ebook covers the basic steps for a successful migration. Avoid pitfalls, slow deployment, operational downtime and the hassles of migration. With proper planning and the key team members to assist in the transition, it can be easier than you think.

Make your call centre technology move with confidence.

Ensure you have the right stakeholders and subject matter experts on the internal project team
Determine if your company’s network are compatible with your move
Work together to provide a clear path forward for implementation
Set expectations and get ready for go-live