CONTACTBABEL RESEARCH REPORT

The Inner Circle Guide to Contact Centre Remote Working Solutions

Up until very recently, the majority of UK contact centres worked in a traditional, centralised model, with fewer than 4% of agents working remotely at home on a permanent basis. Now, to continue operating in an environment that’s shifted because of a pandemic, many more contact centres must implement continuity plans that involve remote working.

This report from ContactBabel shows how to do this effectively, including:

Examining what tools you have in place to enable remote work
The amount of time it takes to implement your remote working tools
How to manage remote agents and teams

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