OVUM REPORT

The Total Cost of Ownership of Cloud- and Premise-Based Contact Centre Platforms

A look at the five-year cost comparisons for technology infrastructure deployment

Total cost of ownership (TCO) is a major consideration for organisations evaluating the pros and cons of cloud-based contact centre infrastructure deployment versus an on-premise solution. According to this report, for a 50-seat contact centre the average cloud platform costs approximately $150,000 less in year 1 and up to $300,000 by year 5.

This Ovum report also discusses:

Which deployment model is right for small, midsize, and large contact centres, based on low, medium or high technology footprint requirements
How cloud-based systems are much quicker to deploy and can scale up or down in response to changing business conditions
How cloud drives a quicker innovation cycle

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