The travel and hospitality sector is being thrust into a new age of convenience and innovation. A world where outstanding experiences aren’t just a nice-to-have; they’re a strategic imperative. This was the theme of Connected Customer 2019 – an event where business leaders gathered to share the CX trends, insights and innovations that are shaping our industry.

This eBook summaries the main takeaways from the event. In it, you’ll learn:

• How predictive routing is reimagining contact centres
• Why voice assistants offer huge opportunities for travel and hospitality companies to differentiate themselves
• How Hilton listened to customers to reimagine hotel experiences and loyalty programmes

Download the eBook and start your journey on delivering experiences that both empower customers and earn their loyalty.