UK Contact Centre Vertical Markets: Manufacturing (2024)

Manufacturing companies account for around 9% of UK contact centres, often being smaller operations that handle B2B, supply chain, customer support and sales to other companies rather than the public, although there also are a large number of consumer helplines, which are likely to handle a significant number of products within the same operation.

“UK Contact Centre Verticals: Manufacturing” looks at the structure, growth, technology, HR and commercial issues found in contact centres within the UK manufacturing sector (both B2B and B2C).

See how your efforts stack up in the latest UK Contact Centre Vertical Markets: Manufacturing report.  Leveraging data from multiple large-scale surveys of manufacturing contact centres in the UK, this study takes an in-depth look at operations and trends.

Download the ContactBabel report and learn:

• Trends in size, structure and growth of contact centres within this industry
• Manufacturing service contact centre metrics benchmarked against the larger contact centre industry
• Technology adoption trends within call centres in the manufacturing sector