Demo video

Unified Experience from Genesys and ServiceNow

Align service teams across the customer journey, centralise routing and more

Email*

First Name*

Last Name*

Level*

Function*

Company Name*

Telephone*

Country*

State/Province*

Your Website*

City*

Job Title*

Industry*

Level of Interest*

Number of Agent Seats*

I would like someone to reach out to me

Unite service teams and their work across departments

Meeting expectations and SLAs requires a unified experience for both your customers and employees. Give your customer service teams all the interaction controls and customer context they need in one unified, AI-powered desktop.

Watch the Unified Experience from Genesys and ServiceNow Demo now and see how you can consolidate and automate routing rules, service tasks and other workflows to speed time to resolution and improve data accuracy.

Highlights:

Enable cross-department collaboration by bringing together front-office interactions with middle- and back-office tasks
Increase agent efficiency and eliminate application switching
Enable personalisation and improve customer satisfaction
Improve workforce utilisation rates and lower staff requirements with unified forecasting and scheduling
Optimise customer journeys with data-driven insights
Consolidate systems and lower costs