A utilities company’s guide to providing truly customer-centric experiences
Against a backdrop of growing disruption, price caps and tight regulations, standout customer experience is a clear differentiator for utilities providers. In fact, it’s the key to competitive advantage in almost every industry. With digital-savvy start-ups like Bulb and Octopus vacuuming unhappy customers from legacy providers, there’s never been a better time for new technologies and digital-first engagements to show their worth.
Customer expectations are higher than ever before, and you can’t afford to be complacent. Your customers today expect you to deliver the seamless, multichannel experiences they receive in every other walk of life.
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