Unified communications and collaboration
Enable easy collaboration and communications — all from a single platform or third-party solution.
By industry
Personalise the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Capabilities
Run your contact centre with software that makes great customer experience easy.
Be in touch anywhere, anytime with an all-in-one suite of digital channels.
Power your contact centre with Genesys AI for personalised experiences at scale.
Reach new heights with your clients, offering them guidance and our market-leading solutions. Join us on the journey to Experience as a Service.
Set your customers up for long-term success with market-leading solutions from Genesys.
Benefit from our alliances with global technology brands and integrations with platforms your customers use.
Guide your clients to provide Super Human Service. Get the information you need to stay informed on all things Genesys.
Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace.
Simplify your customer experience transformation with proven methodologies that connect people, processes and technology.
Existing Genesys partners can log into the portal now.
The Genesys Edge
See how Genesys solutions meet and exceed modern security standards.
Choose a dedicated partner that works with you before, during and after your deployment.
Discover a community of continuous learning and innovation for customer experience professionals.
Increase conversions and drive more sales through your website by leveraging the power of artificial intelligence (AI) and machine learning, using real-time insights and proactively engaging prospects at the right moment through the best channel — chat, content offers, email, mobile and more.
The faster your team can connect with leads, the more deals you’ll close without increasing your cost. Companies that automate lead management see a 10% or greater increase in revenue and reach customers in real time — 24/7.
Improve your digital sales by using AI to:
Stay on top of sales best practices and innovation with Genesys blogs. AI-driven sales engagement is evolving how we communicate with customers. Genesys provides a wealth of knowledge to benefit from this in the regular sales blogs.
Building on the power of AI and machine learning, Prospect Conversion and Customer Acquisition Centre, smarter and automated sales engagement technology solutions from Genesys, humanise the digital experience for your customers. These solutions deliver real-time engagement, active journey shaping and predictive personalisation.
Learn more about Genesys Prospect Conversion and Genesys Customer Acquisition Centre.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
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