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Strategic alliances

Transform your business to deliver real human impact

Learn how personalised experiences are transforming banking, retail and other industries

Elevate the human experience

Genesys, Microsoft and Accenture discuss how technology will advance human understanding at every level for all industries.

For me, the business of human impact consists of four elements: empathy, enablement, engagement and consciousness. Those four elements, combined with data and technology, create a personal experience.

— Dilnisin Bayel, Accenture Managing Director, Head of Advance Customer Engagement Europe, Accenture

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For me, the business of human impact consists of four elements: empathy, enablement, engagement and consciousness. Those four elements, combined with data and technology, create a personal experience.

— John Hernandez, Executive Vice President and General Manager of Multicloud Solutions, Genesys

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The business case for empathy

When business gets personal

Companies worldwide are listening to customers and understanding their needs, according to a new Genesys benchmark study of 450 businesses. But progress has been slow in developing the proactivity and responsiveness to show customers they’re really paying attention.

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