Demo Webinar
07/18/2024
See Genesys in Action
Choose your live demo
Date: 18 July
Theme: Automation and AI: Copilot – AI-Powered Virtual Agents
Date: 8 August
Theme: Social Sync AI: Radarr
Date: 22 August
Theme: WEM: Preparing Your Teams
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Join us for a live demo of the Genesys Cloud™️ platform to see how it can help you reach your goals.
In these interactive sessions, see how Genesys Cloud can:
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Handle omnichannel engagements across self-service, bots and agents to pass context, understanding and real-time knowledge.
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Easily differentiate and adapt with open APIs, a robust app marketplace, templates and blueprints, and integration methods for your critical CX technologies.
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Empower employees with smart solutions to reach peak performance, automate for better outcomes with predictive engagement, predictive routing and conversational AI.
[/component_card]18 July 2024 - 11AM BST/12PM CET
Automation and AI: Copilot - AI-Powered Virtual Agents
Think big. Act bigger. In today’s world, ideas are only as good as how they get implemented. With AI-powered experience orchestration, you can go beyond traditional Contact Centre as a Service, creating new experiences for your customers and employees. This session will explore trends in the market and how new use cases can push the boundaries of traditional contact centre thinking. Exploring AI and Automation. This powerful AI tool is changing how agents work and how customers are served. Get to know Agent Copilot, an interactive session of user cases and learn from agents on what it’s like to work with Copilot.
8 August 2024 – 11AM BST/12PM CET
Social Sync AI: Radarr
Dive into the future of customer engagement with our breakthrough session on Social Sync AI. Discover how AI and Social listening seamlessly integrates with social platforms to revolutionise customer interactions. Explore real-world examples and learn how leading brands are leveraging this technology to create personalised and impactful customer experiences. Join us to stay ahead of the curve in the era of AI-driven social customer engagement.
22 August 2024 – 11AM BST/12PM CET
WEM: Preparing Your Teams
Discover the future of workforce engagement management and how it supports new trends in employee experience. Learn how to build an engaged and high-performing workforce by reshaping processes, behaviours and metrics that unlock the full value of your employees. Walk away with a better understanding of solutions and best practices of an employee-centric operating model that enables and prepares your teams to offer world-class customer experience.
Speakers
Jamie Little
Director, Solutions Consulting UK&I, Genesys
Talida Ionescu
EMEA Solution Consulting, Genesys
Kyle Saric
EMEA Solution Consulting, Genesys
James Vaughan
EMEA Solution Consulting, Genesys
Charlie Godfrey
Sr. Director, Experience Innovation, Genesys
Jane Hendricks
Director, Product Marketing, Genesys
Annick Duffy
Global WEM Knowledge Hub Leader, Genesys
Pascal Leclerc
Global WEM Customer Experience Leader, Genesys
Swiftly Deploying AI Services with Genesys: Quick wins during your coffee break – Confused about where to start with AI services? We understand that the world of AI can be overwhelming, but it doesn’t have to be! Join us as we explore quick AI wins that can be deployed as quickly as your coffee takes to brew. In this session, you will learn how to leverage cutting-edge AI technologies to enhance your customer service operations, streamline knowledge management, and deliver exceptional customer experiences with agent assist capabilities such automatic knowledge surfacing and generative AI conversation summaries.
25th January – Demo Webinar - Introducing CX Cloud from Genesys and Salesforce
Join Genesys to see a demo of the groundbreaking strategic collaboration from Genesys and Salesforce - CX Cloud, a unified AI-powered solution that merges Genesys Cloud™ with Salesforce Service Cloud. This new native integration enhances agent and supervisor workflows, combining enterprise contact centre capabilities and workforce engagement management (WEM) features from Genesys Cloud into the Salesforce Service Cloud environment and is the industry’s first jointly released solution between the leaders in CRM and CCaaS.21st March – Demo Webinar – Mastering Customer Experience: The Art of End-to-End Orchestration
Following on from the successful Demo Thursday webinar series over the last 12 months we would like to invite you to see an end-to-end demo of Genesys Cloud CX.
This time we’ll be covering many aspects of Genesys Cloud CX in the one session, giving you the opportunity to really get as much out of the session as you want. In this interactive session, see how Genesys Cloud CX can:
Address the needs of every stakeholder.
Automate better outcomes.
Enable seamless omnichannel engagement.
Empower employees with smart solutions.
25th April – Demo Webinar – Giving YOUR Agents superpowers, with Genesys AI Powered Agent Assistance
In today's dynamic business landscape, harnessing the power of artificial intelligence is paramount for staying ahead and increasing efficiency and productivity.
Join us as we delve into the challenges and opportunities of AI-powered agent assistance – all with the aim of best supporting your advisors in assisting end customers with their ever-increasing complex, and often emotive, enquiries and issues.
In this session, see how Genesys Cloud can:
Support YOUR employees in delivering overall better experiences for YOUR end customers, overall increasing customer satisfaction
Leverage AI to deliver contextual support at the right moment in time
Provide automation to deliver greater efficiency, and more rewarding experiences for YOUR employees, thus enhancing agent productivity, wellbeing and reduce training and employee churn.
29 May 2024 - 11AM BST/12PM CET
Mastering WEM: Enhance Agent Performance and Supervisory Skills
Discover the transformative power of Workforce Engagement Management (WEM) in our upcoming webinar! Join us as we explore WEM features including coaching, learning, and gamification, and how they synergise to elevate agent performance. We'll provide insights into supervisor activities and overviews, highlighting their crucial role in optimising workforce performance. Plus, uncover diverse strategies for providing training and coaching tailored to suit diverse learning styles and preferences for your agents.