7 Key Ways to Lower Average Handling Time

When Average Handling Time (AHT) decreases, so does your workload capacity, meaning that the number of advisors you need to handle customer contacts falls.
This is great news for cutting costs in the contact centre. However, there are methods of doing this that may harm the quality of your customer service.
With this in mind, we help you steer clear of these dangerous pitfalls, before sharing seven great techniques for safely lowering AHT.

Topics to be discussed

• Rethinking AHT in the contact centre
• Improving processes to lower talk time
• Reducing hold time and contact transfers
• Supporting advisors to speed-up wrap time
• The tools that can help you on your way
• Top tips from the audience

This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

Meet the Speakers