Benchmarking the banking experience

Almost two-thirds of banking leaders say continuous innovation is raising customer expectations and almost half admit they struggle to keep up. And a new Genesys report into the consumer banking experience finds frustration at every stage; from opening accounts to self-serving for daily banking needs.

Join us as we explore the insights, opportunities and path forward for financial services providers wanting to empower consumers with seamless journeys.

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Did you know?

- - Only a quarter of consumers globally feel that their banking application process was clear and transparent
  - Only 27% of account set-up processes are frictionless and intuitive
  - And although 54% of banking leaders say they aim to provide a personalised experience, customers admit, “it feels generic”

Meet the speakers:

David Porter
Industry Director of Global Financial Services, Genesys

Claire Beatty
Senior Director of Thought Leadership, Genesys

Did you know?

- - Only a quarter of consumers globally feel that their banking application process was clear and transparent
  - Only 27% of account set-up processes are frictionless and intuitive
  - And although 54% of banking leaders say they aim to provide a personalized experience, customers admit, “it feels generic”