Forecasting the future of CX: Six trends for 2023

In uncertain times, it can be hard to see what lies ahead — and even harder to prepare for it. But amid today’s volatility, some trends are clear. Understanding them will give you a competitive edge.

Success in the experience economy still involves taking a customer-centric approach. But what that means — and how organisations deliver on that promise — are shifting. Technology and employee experience will play an elevated role in what happens next.

In this session, industry experts and thought leaders offer a look at the most important customer experience trends of 2023.