On-Demand Webinar
On-Demand Webinar
Join us live to experience the power of new artificial intelligence (AI) capabilities that will elevate your customer experience and increase your ROI.
Get an in-depth demonstration that includes:
Predictive Engagement: Now you can use AI to capture, qualify and proactively engage customers or prospects in the moment of truth. Predict outcomes, visualise campaigns and enrich customer profiles based on previous interactions.
Predictive Routing: Match customers to agents in real time using AI to continuously analyse over 100 dimensions and predict outcomes based on KPIs. The (NEW) Explainability feature allows you to understand the rationale behind AI-driven decisions.
Knowledge (NEW): Discover how you can centralise, enrich, activate, scale and optimise your knowledge base. Check out our new Knowledge Workbench for knowledge creation, Knowledge Optimiser for knowledge improvement and Support Centre to help customers self-serve on your website.
Dialog Engine Bot Flows and (NEW) Digital Bot Flows – Free your agents from the easy or repetitive common everyday tasks. Build, deploy, analyse and optimise conversational bots that answer questions and solve everyday issues directly within the Genesys Cloud TM platform with accelerators such as Intent Miner to automate the creation of intent models.
Register to discover how these capabilities work together to help you realise a higher ROI through improved efficiencies, reduced contact costs, higher self-service rates and an elevated customer experience.
Alberto Pasi
Director, EMEA Digital & AI Presales
Genesys
James Cockbill
Principal Solutions Consultant – EMEA at Genesys
78% of contact centre leaders say AI will be a critical part of their CX operations in the coming year
– “AI comes of age: Putting customers and employees at the heart of data-driven journeys,” The Economist, 2021
“Genesys AI-powered routing matches agents who sold more to certain types of customers … while delivering a 13% savings in average handle time and 5% reduction in call transfers.”
– Rohan Khanna, CTO, Probe Group
In 2021, 43% of consumers throughout the US and in Canada said they’ve stopped doing business with companies that did a poor job personalising their experiences.
– Seven best practices for building customer loyalty, Genesys, 2022
