Learn about Herbalife Nutrition’s effort to streamline its contact centres and drive efficiency to provide a better experience for its consumers. Herbalife Nutrition develops and sells dietary supplements in 95 countries through a network of approximately 4.5 million independent distributors and members. Herbalife wanted to consolidate, standardise and optimise how they engage their consumers from 6 independent platforms onto an all-in-one, global, cloud-based platform to improve the consumer experience.

Herbalife’s Joshua Haddock, Director of Contact Center Technology, Herbalife Nutrition will join AWS’ SME Justin Honaman, and Genesys’ Retail Ambassador Charlie Godfrey to share how Herbalife:

• Defined the desired consumer experience and defined key aspects they needed in a partner.
• Evaluated potential vendors to solve immediate issues and support plans to expand beyond call centres to engage consumers across all digital channels.
• Plans to successfully adopt and deploy this unified global solution as well as measure success.

Watch the conversation to learn how Herbalife quickly scaled their call centres to support their rapid expansion and better serve their consumer.

Meet the Speakers