How to Give the Wow factor on Email & Live Chat

With a delayed response and it being harder to convey the right tone, it is trickier to provide world-class customer service on live chat and email than the phone. Or is it?

In the webinar, we will provide you with everything from quick tips to innovative strategies that will help you to put a smile on the face of your customers using the email and live chat channels.

Topics to be discussed

• Using the right language
• Improving tone
• Assessing quality
• Structuring your responses
• The role of technology
• Top tips from the audience

This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

Meet the Speakers