Master the evolving art of data-driven CX

Today’s steady stream of data is gold for your customer experience operations. Yet mining and shaping it into effective tools to drive accelerated growth for your business remains a constant challenge. It is estimated that the volume of data consumed is projected to reach more than 180 zettabytes by 2025.

Join Genesys and AWS as they examine how to change to a data-driven approach to understanding your customers. You’ll hear how data can improve customer journeys and employee productivity, learn strategies for deploying this technology and explore the value organisations are gaining from it — and what they hope to achieve.

By attending this webinar you will discover how organisation are embracing data-driven experience,  including how they:

• Build Data-Driven Experiences and personalised Customer Journeys
• The Best Practices and Considerations to navigate your data strategy and sovereignty
• See Data-Driven Experiences Customer Experiences in action

Read more about Creating Data Driven Experiences

Meet the Speakers