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Choose your live demo

Date: 18 July
Theme: Automation and AI: Copilot – AI-Powered Virtual Agents

Date: 8 August
Theme: Social Sync AI: Radarr

Date: 22 August
Theme: WEM: Preparing Your Teams

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Join us for a live demo of the Genesys Cloud™️ platform to see how it can help you reach your goals.
In these interactive sessions, see how Genesys Cloud can:
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Handle omnichannel engagements across self-service, bots and agents to pass context, understanding and real-time knowledge.

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Easily differentiate and adapt with open APIs, a robust app marketplace, templates and blueprints, and integration methods for your critical CX technologies.

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Get all your problems fixed easily

Empower employees with smart solutions to reach peak performance, automate for better outcomes with predictive engagement, predictive routing and conversational AI.

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18 July 2024 – 11AM BST/12PM CET

Automation and AI: Copilot – AI-Powered Virtual Agents

Think big. Act bigger. In today’s world, ideas are only as good as how they get implemented. With AI-powered experience orchestration, you can go beyond traditional Contact Centre as a Service, creating new experiences for your customers and employees. This session will explore trends in the market and how new use cases can push the boundaries of traditional contact centre thinking. Exploring AI and Automation. This powerful AI tool is changing how agents work and how customers are served. Get to know Agent Copilot, an interactive session of user cases and learn from agents on what it’s like to work with Copilot.

 

8 August 2024 – 11AM BST/12PM CET

Social Sync AI: Radarr

Dive into the future of customer engagement with our breakthrough session on Social Sync AI. Discover how AI and Social listening seamlessly integrates with social platforms to revolutionise customer interactions. Explore real-world examples and learn how leading brands are leveraging this technology to create personalised and impactful customer experiences. Join us to stay ahead of the curve in the era of AI-driven social customer engagement.

 

22 August 2024 – 11AM BST/12PM CET

WEM: Preparing Your Teams

Discover the future of workforce engagement management and how it supports new trends in employee experience. Learn how to build an engaged and high-performing workforce by reshaping processes, behaviours and metrics that unlock the full value of your employees. Walk away with a better understanding of solutions and best practices of an employee-centric operating model that enables and prepares your teams to offer world-class customer experience.

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About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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