Live webinar

Customer Success WEM Deep Dive Series

The Right Smile At The Right Time

There’s no Customer Experience without Employee Experience and up to 80% of your contact center budget is dedicated to your human capital.
A happy, motivated agent will deliver the right smile throughout the customer journey. Let’s explore what Genesys has to offer in these WEM Webinar Series so you can manage it efficiently, effectively and with empathy.

Join Genesys experts at the Customer Success WEM Deep Dive Series to discover more about WEM including:

    • What’s in it for the CX experts, the agents
    • What’s in it for the coaches and supervisors
    • What’s in it for the administrators

    Your business benefits:

      • Improve employee engagement and provide the flexibility required.
      • Optimize processes, reduce workload, and drive efficiency.
      • Scale and adapt to changes with ease.

    Register for each of the sessions you want to attend through the form you will find at the top of this page

Meet the speakers

Damaris

Damaris Scott
Sr Product Manager, Workforce Management
PM WEM
Genesys

Eduard

Eduard Roehrich
Sr Product Manager, Gamification, Engagement and Performance Management
PM WEM
Genesys

Paul wood

Paul Wood
Staff Product Manager
PM WEM
Genesys

Hilde

Hilde Lannoo
Sr Customer Success Manager
CSM EMEA
Genesys

Paul turner 200

Paul Turner
Innovation Solution Lead | WEM specialists
Workforce Engagement Management
Genesys

Thomas

Thomas Weschke
Cloud Solution Architect | WEM specialists
Workforce Engagement Management
Genesys

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WEM Deep dive Time-off Request

Session 1

09/27/2023
2 PM BST /
3 PM  CET

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WEM Deep dive on Gamification

Session 2

10/25/2023
2 PM BST /
3 PM  CET

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WEM Deep dive on Shift Trades

Session 3

11/29/2023
2 PM BST /
3 PM  CET