Live webinar

April 27, 2023
11AM BST / 3PM CEST

Additional times listed below

Liz miller

Liz Miller
Vice President and Principal Analyst, Constellation Research

Brett w cropped modified

Brett Weigl
General Manager of Digital, AI and Journey Analytics, Genesys

Claire beatty modified

Claire Beatty
Senior Director of Thought Leadership, Genesys

Live webinar

The state of

Customer Experience

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It’s not just a webinar — it’s a live workshop!
Join us for this 45-minute interactive webinar – and leave with an action plan customised to your organisation.

Utilising our research-based blueprint, you’ll be poised to consider, explore and strategise your next move in experience orchestration as we dive into the new era of customer and employee experiences (and their accompanying expectations).

We’ve made sure to include opportunities to address your burning questions and additional resources you’ll need to stay ahead of the competition.

Did you know?
  • 71% of CX leaders worldwide are aligned around one tech priority. What is it?  
  • 1/3 of customers switched brands in the past year due to negative interactions. Is loyalty dead?  
  • Only 13% of organisations offer truly omnichannel experiences today. What gaps in digital transformation are frustrating your customers?  

Meet the Speakers

Liz miller

Liz Miller
Vice President and Principal Analyst, Constellation

Brett w cropped modified

Brett Weigl
General Manager of Digital, AI and Journey Analytics, Genesys

Claire beatty modified

Claire Beatty
Senior Director of Thought Leadership, Genesys