2020 vision: What are the contact centre trends of tomorrow – and how can you prepare?

Businesses are straining to keep pace with the rapidly changing service requirements of today’s customers. And the result is a rapid increase in the number of contact centres undertaking digital transformation projects. But a new decade will usher in even greater change.

So what trends will influence customer service in the coming years, and how can you future-proof your contact centre in preparation?

Join MyCustomer editor Neil Davey, Brainfood Consulting’s Martin Hill-Wilson and Genesys’ Brendan Dykes as they reveal the customer service landscape of tomorrow, and the technologies that will ensure your contact centres have a bright future.

In this webinar you will learn:

• The service mega-trends that will shape the next five years.
• How these will impact customers’ service expectations.
• What implications this have for the contact centres of tomorrow.
• How contact centres can prepare for the service world of tomorrow, today.

This webinar is brought to you by MyCustomer and is sponsored by Genesys.

Meet the Speakers