Call Centre Helper Webinar

What Does an Excellent Customer Service Strategy Look Like

The bar is set higher than ever for delivering excellent customer service, but where do you start with getting your strategy right when there’s so much to consider?

From ever-changing customer expectations and evolving Artificial Intelligence capabilities, to the ongoing debate around self-service and hybrid working, this webinar to cut through the noise and find out what the experts say you need to prioritise to truly deliver an excellent customer service strategy.

Topics Discussed:

How the CX landscape has changed
What you need to prioritise
How the latest technology can help
Quick wins for instant results

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Meet the Speakers

Xander Freeman
Digital Content Director
Call Centre Helper

Dan Pratt
Founder & Director
DAP Consultancy

Steve Barratt
Digital Sales Specialist, EMEA
Genesys