Xperience North Amsterdam 2024 – now on-demand

Benify – benefits of CX Cloud from Genesys and Salesforce

Delivering on the expectations of today’s experience economy requires unifying customer experience, workforce employee management and CRM like never before. In this session Philip from Benify will talk about their implementation of the new CX Cloud solution from Genesys and Salesforce, discuss best practices and benefits they see.

Rabobank –  Building The Future of Customer Interactions

• Learn strategies for journey management to tailor channel usage based on customer preferences and needs, and promote customer autonomy and self-service in the secure banking app
• Utilise GenAI-driven tools like a pro-active knowledge assist, conversation and transfer summarizer, and a GenAI Sales Pitch per NBA to boost sales and reduce cost-to-serve.
• Learn how Gamification & WEM insights could Boosts agents’ performance.

Customer panel discussion on the topic of AI

• Carl Thompson, Genesys
• Andreas Bös, EWE
• Carolin (König) Raezer, Ionos
• Michael Sourbron, CallExcel

Work Automation: Fulfilling the customer need as you go beyond the front office

Discover how Work Automation in Genesys Cloud can speed up these processes and give you visibility of the back office like you have in the front office.

Accelerating the Future of AI-Powered Experience Orchestration

Peter Graf, Genesys