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Experience the power of Genesys and Amazon Web Services

Create smarter and more personalised global customer and employee experiences

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Genesys and Amazon Web Services

Level up your CX tech at scale

Give your customers the experiences they deserve with support from the leaders in contact centre and cloud Infrastructure as a Service. Genesys solutions run on AWS Cloud, integrating AWS artificial intelligence (AI) and machine learning. With the support of two globally trusted partners, you can reliably deliver better, more personalised customer and employee experiences.

Have confidence your customer experience data is secure

  • Get end-to-end data protection with rigorous testing and auto-healing architecture
  • Protect customer data with AWS security, compliance and identity products, as well as built-in Genesys compliance and security tools
  • Meet the government and compliance requirements of highly regulated industries

Empower agents with native workforce engagement management

  • Analyse customer interactions in real time to find excellence patterns and opportunities for improvement
  • Leverage AI and machine learning to improve forecast accuracy
  • Ensure sensitive employee information is handled per government and compliance requirements

Build unique conversational AI experiences using turnkey digital and AI

  • Improve customer-agent interactions using built-in AI to analyse patterns and identify next-best actions and outcomes
  • Know when to reach out to customers at the right time with the right content
  • Eliminate mundane tasks by automating self-service for customers and employees

Realise cost predictability and cost optimisation in your contact centre

  • Budget your cloud CX platform with confidence
  • Leverage your cloud strategy for cost optimisation
  • Take advantage of flexible payment terms and options via the AWS Marketplace

Leverage journey orchestration across channels

  • Analyse customer journeys to determine root causes of poor contact centre experiences and performance issues
  • Prioritise experience enhancements that will deliver the greatest impact to customers and the business
  • Eliminate mundane tasks by automating self-service for customers and employees

Deliver a CX solution that scales with you

  • Get proven, reliable CX solutions no matter your organisation’s size
  • Scale your applications in real time with AWS autoscaling and auto-failover capabilities
  • Deploy Genesys Cloud instantly in over 20 AWS availability regions

Transform your digital experience — no matter your industry

Public sector

Make swift, data-informed decisions that support your contact centre’s mission-critical services to customers.

Retail and consumer products

Foster customer loyalty and increase revenue by delivering data-driven and AI-enabled customer experiences.

Financial services

Orchestrate superior digital customer journeys using a secure cloud environment. Increase revenue per client, cross-selling and customer satisfaction.

Healthcare

Deliver the journey your patients crave. Give them empathetic, efficient experiences that are connected across every touchpoint.

Hear from our joint customers

On March 22, we still had two call centers running on-prem. By the end of the next day, we were 100% on Genesys Cloud with 400 staff relieved to be working from home. April turned out to be one of our best-performing months on record.

— Paul Bourdeaux, Chief Information Officer, Vericity (Parent company of eFinancial)

Read the story

Migrating our contact centre to the cloud was a challenge since we had a very limited time and all the complexity of implementing this during a health crisis. Thanks to the efforts of our team and the support of the Genesys team, we successfully carried out and completed this challenge. Most importantly, we improved our customers’ experience.

— Luis Chávez Tuesta, Head of Software and Product Development, BancoEstado

Read the story
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Discover Genesys solutions on AWS Marketplace

Take advantage of core benefits like consolidated billing, flexible terms and AWS Cloud consumption draw down.

Learn more

Take your customer experience to the next level

Get started with Genesys and AWS

Together, Genesys and AWS deliver the secure, innovative solutions your business needs to thrive. Scale and adjust your support strategy at a moment’s notice to exceed your customers’ increasing expectations. And drive exceptional employee and customer experiences, all from one unified platform. Request a demo to learn more today.

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